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Privacy policy

Last updated: 20 October 2026

ZoneOut Pro operates this store and website. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit, use or make a purchase from this site, or otherwise communicate with us.

By using this site you acknowledge that you have read this policy and understand how your information is handled.

Information we collect

Depending on how you interact with us, we may collect or process:

  • Contact details — your name, billing address, shipping address, email address and phone number.
  • Payment information — payment card details and transaction records. Card numbers are handled by our payment processors; we do not store them.
  • Account information — username, password and saved preferences, if you create an account.
  • Order information — what you viewed, added to your cart, purchased, returned or cancelled.
  • Communications — anything you include when you contact us, for example a support email.
  • Device and usage information — IP address, browser, device identifiers, and how you move through the site.

Where it comes from

  • Directly from you, when you order, create an account or contact us.
  • Automatically, through cookies and similar technologies as you use the site.
  • From our service providers — our ecommerce platform, payment processors, fulfilment partner and analytics tools.

How we use it

  • To fulfil your order — process payment, arrange shipping, send order and delivery updates, and handle returns.
  • To support you — answer questions and resolve problems.
  • To improve the store — understand which pages and products work and which do not.
  • Marketing — send promotional email if you have opted in, and show advertising on other platforms. You can opt out at any time.
  • Security and fraud prevention — detect and investigate fraudulent or malicious activity.
  • Legal compliance — meet our legal obligations and respond to lawful requests.

Who we share it with

  • Our ecommerce platform, which hosts this store and processes orders on our behalf.
  • Payment processors, to take payment and guard against fraud.
  • Our fulfilment partner and shipping carriers, who need your name and delivery address to send your order.
  • Analytics and advertising providers, where you have consented.
  • Authorities or advisers, where we are legally required to disclose information.

We do not sell your personal information for money.

International transfers

Your information may be transferred to, stored in and processed in countries other than the one you live in, including by our fulfilment partner overseas. Where we transfer personal data out of the UK or European Economic Area, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses.

How long we keep it

We keep order records for as long as needed to provide the service and to meet tax, accounting and legal obligations. Marketing contact details are kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct information that is inaccurate.
  • Ask us to delete your personal information.
  • Receive a copy of your data, or ask us to transfer it.
  • Object to or restrict certain processing, including direct marketing.
  • Opt out of the sale or sharing of personal information for targeted advertising.
  • Withdraw consent where our processing relies on it.

To exercise any of these, email us using the details below. We may need to verify your identity first. We will not treat you differently for exercising your rights.

Marketing emails

If you have opted in, we may send you promotional email. Every one carries an unsubscribe link, and you can use it at any time. We will still send transactional messages about orders you have placed.

Cookies

We use cookies and similar technologies to keep the site working, remember your cart, understand how the site is used, and — where you consent — support advertising. You can control cookies through your browser settings, though disabling some will affect how the store works.

If you visit with a Global Privacy Control signal enabled, we treat that as an opt-out request for that browser.

Children

This store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

Security

We take reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information to us over insecure channels.

Complaints

If you are unhappy with how we have handled your personal information, contact us first using the details below. Depending on where you live, you may also have the right to complain to your local data protection authority.

Changes to this policy

We may update this policy to reflect changes in our practices or for legal reasons. We will post the updated version here and change the date at the top.

Contact

ZoneOut Pro
Email: contact@zoneoutpro.com